Privacy Policy

Last updated: 1 October 2026

INTRODUCTION

At Brunetix, we respect your privacy and take good care of your personal data. This Privacy Policy explains what personal data we collect when you visit brunetix.com or place an order with us, why we collect it, how we use it and what rights you have.

We process your personal data in line with the General Data Protection Regulation (GDPR) and Dutch privacy law.

WHO WE ARE

The party responsible for processing your personal data (the controller) is:

J & L Groothandel in bloemisterij artikelen, trading as Brunetix

Vennootschap Onder Firma (general partnership)

Partners: Johan Slappendel and Leendert Slappendel

Westzijdeweg 5

2391 JE Hazerswoude-Dorp

The Netherlands

KvK number: 65627199

Email: support@brunetix.com

Phone: +31613918130

If you have any questions about this Privacy Policy or about how we handle your data, you can always contact us using the details above.

WHAT PERSONAL DATA WE COLLECT

Depending on how you use our website, we may collect the following information:

Contact details, such as your name, email address and phone number.

Delivery and billing details, such as your street address, postcode and city.

Order details, such as the products you bought, the shipping option you chose, the amount you paid and your order history.

Payment details. Payments are handled by our payment providers. We do not store your full card or bank details ourselves.

Messages you send us, for example by email, phone or through a contact form.

Technical data, such as your IP address, browser type, device type, the pages you visit and how you found our website.

Marketing preferences, such as whether you have signed up for our newsletter.

We only collect data that you give us yourself or that is created when you use our website.

WHY WE USE YOUR DATA

We use your personal data for the following purposes:

To process and deliver your order, including sending you order confirmations and shipping updates.

To handle payments, returns, refunds and complaints.

To answer your questions and provide customer service.

To send you our newsletter or offers, but only if you have given permission or if you are an existing customer and have not opted out.

To improve our website, our product range and our service.

To protect our website and business against fraud and misuse.

To meet our legal obligations, such as keeping financial records for the tax authorities.

LEGAL BASIS FOR PROCESSING

We only process your personal data when we have a legal basis to do so. This means:

Performance of a contract: when we need your data to process and deliver your order.

Legal obligation: when the law requires us to keep certain data, for example for tax purposes.

Legitimate interest: when we have a reasonable business interest, such as improving our website, preventing fraud or sending existing customers information about similar products. We always weigh this against your privacy.

Consent: when you have given us permission, for example for our newsletter or for certain cookies. You can withdraw your consent at any time.

WHO WE SHARE YOUR DATA WITH

We never sell your personal data. We only share it with third parties when this is needed to run our business, such as:

Our website and online store platform, which hosts our shop and stores order information.

Payment providers, who process your payment securely.

Shipping carriers and our warehouse partners in Germany and France, who need your name, address and sometimes your phone number or email address to deliver your order.

Email and customer service tools we use to communicate with you.

Analytics and advertising services, but only where you have accepted the relevant cookies.

Authorities, when we are legally required to share information.

We make agreements with these parties to make sure your data is protected and only used for the purpose for which it was shared.

Some of these service providers may be based outside the European Economic Area. In that case, we make sure suitable safeguards are in place, such as the standard contractual clauses approved by the European Commission.

Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device when you visit a website.

We use functional cookies that are needed for the website to work properly, for example to remember the products in your shopping cart. We also use analytics and marketing cookies to understand how visitors use our website and to show relevant ads. We only place these cookies after you have given permission through our cookie banner.

You can change your cookie settings at any time, and you can delete cookies through your browser settings.

HOW LONG WE KEEP YOUR DATA

We do not keep your personal data longer than necessary. Order and invoice details are kept for seven years, because Dutch tax law requires this. Customer service messages are kept for as long as needed to handle your question or complaint. Newsletter data is kept until you unsubscribe. Other data is deleted or anonymised once we no longer need it.

HOW WE PROTECT YOUR DATA

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses a secure connection (SSL), and access to personal data is limited to people who need it for their work.

If you feel your data is not properly protected, or if you see signs of misuse, please contact us straight away at support@brunetix.com.

YOUR RIGHTS

Under the GDPR, you have the following rights:

The right to access the personal data we hold about you.

The right to have incorrect data corrected.

The right to have your data deleted, unless we are legally required to keep it.

The right to restrict the processing of your data.

The right to object to the processing of your data, including for direct marketing.

The right to data portability, meaning you can ask us to send your data to you or to another party.

The right to withdraw your consent at any time, without affecting processing that took place before.

To use any of these rights, please email us at support@brunetix.com. We may ask you to confirm your identity before we handle your request. We will respond within one month.

NEWSLETTER

If you sign up for our newsletter, we use your email address to send you news, offers and inspiration. Every email contains an unsubscribe link, so you can stop receiving our newsletter at any time.

COMPLAINTS

If you are not happy with how we handle your personal data, please contact us first so we can try to solve it together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, for example when our services or the law change. The latest version will always be available on this page.

CONTACT

Brunetix