Shipping
Shipping Policy
Last updated: 1 October 2026
Thank you for shopping at Brunetix. We want your artificial plants, greenery, planters and decor to arrive safely and on time. Below you will find everything you need to know about how we ship your order.
WHERE WE SHIP
We currently only deliver to addresses in the Netherlands. We are unable to ship to other countries at this time.
Our orders are shipped from our partner warehouses in Germany or France. Because both countries are in the European Union, you will never have to pay customs duties or import charges on your order.
SHIPPING OPTIONS AND COSTS
You can choose between two shipping options at checkout:
Free standard shipping
Cost: free
Estimated delivery time: 4 to 5 business days
Insured express shipping
Cost: €4.95
Estimated delivery time: 2 to 3 business days
This option includes shipping insurance and faster handling of your order.
All prices include VAT. The shipping cost is shown at checkout before you complete your order.
PROCESSING TIME
Orders placed on business days are usually processed within 1 business day. Orders placed on weekends or public holidays are processed on the next business day.
Business days are Monday to Friday, excluding public holidays.
DELIVERY TIMES
The delivery times above are estimates. In most cases your order will arrive within this time, but sometimes delays can happen, for example during busy periods such as holidays and sales, because of bad weather, or due to delays at the carrier.
If your order is going to take much longer than expected, we will let you know.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking link so you can follow your parcel on its way to you.
If you have not received a shipping confirmation within 3 business days after placing your order, please contact us at support@brunetix.com.
DELIVERY ADDRESS
Please check that your delivery address is correct and complete before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you notice a mistake in your address, please contact us as soon as possible. As long as your order has not been shipped yet, we will gladly change it for you. If a parcel is returned to us because of an incorrect address, we may charge the cost of sending it again.
MISSED DELIVERIES
If you are not at home when the carrier tries to deliver your parcel, the carrier will usually try again, leave the parcel with a neighbour or take it to a nearby pickup point. You will receive a notice with further instructions.
If a parcel is not collected and is returned to our warehouse, please contact us so we can arrange a new delivery.
ORDERS IN MULTIPLE PARCELS
Because our products are stored in different warehouses, an order with several items may sometimes arrive in more than one parcel. You will not pay any extra shipping costs for this.
DAMAGED OR LOST PARCELS
We pack every order carefully, but if your parcel arrives damaged, please take a few photos of the packaging and the products and contact us at support@brunetix.com as soon as possible. We will help you with a replacement or refund.
If your tracking shows that your parcel has been delivered but you have not received it, please check with your neighbours and your local pickup point first. If you still cannot find it, contact us and we will look into it with the carrier.
We remain responsible for your order until it has been delivered to you, no matter which shipping option you choose.
QUESTIONS
If you have any questions about shipping, please get in touch with us:
Email: support@brunetix.com
Phone: +31613918130