Returns & Refunds

Last updated: 1 October 2026

We want you to love your new greenery and decor. If something is not quite right, you can return it. Below you will find how returns and refunds work at Brunetix.

YOUR 14 DAY RIGHT OF WITHDRAWAL

You have the right to cancel your order within 14 days without giving a reason. This period starts on the day you, or someone you have chosen, receives your order. If your order arrives in more than one parcel, the 14 days start on the day you receive the last parcel.

HOW TO RETURN AN ITEM

1. Send us an email at support@brunetix.com within 14 days after receiving your order. Please include your name, your order number and the products you want to return.

2. We will reply with the return instructions and the return address. Please do not send items back without contacting us first, because returns sent to the wrong address cannot be processed.

3. Pack the products carefully, preferably in their original packaging, so they do not get damaged on the way back.

4. Send the return to us within 14 days after letting us know you want to cancel your order.

We recommend using a tracked shipping service and keeping your proof of shipment until your refund has been processed.

CONDITION OF RETURNED ITEMS

You may inspect the products in the same way you would in a shop. We ask that you return them clean, complete and in the same condition as you received them, including all parts and accessories.

If a product has been used, damaged or is missing parts, we may deduct the loss in value from your refund.

RETURN SHIPPING COSTS

The cost of sending your return back to us is paid by you, unless the product you received was damaged, defective or not what you ordered.

REFUNDS

Once we have received and checked your return, we will refund you within 14 days of your cancellation. We may wait with the refund until we have received the products back or until you have sent us proof that you returned them.

Your refund includes the price of the products and the original standard shipping costs. If you chose insured express shipping, the extra €4.95 for express delivery is not refunded.

If you return only part of your order, we only refund the products you sent back.

We refund the money using the same payment method you used for your order. Depending on your bank or payment provider, it may take a few extra days before the amount is visible in your account.

DAMAGED, DEFECTIVE OR WRONG ITEMS

Did your order arrive damaged, is a product defective, or did you receive the wrong item? We are sorry about that. Please contact us at support@brunetix.com as soon as possible and include your order number and a few photos of the product and packaging.

We will then offer you a replacement, repair or full refund, depending on the situation. In these cases you do not pay any return shipping costs.

All our products come with your legal rights under Dutch law. This means a product must meet the expectations you may reasonably have of it, and you can contact us if it does not.

EXCHANGES

We do not offer direct exchanges. If you would like a different product, colour or size, please return the original item for a refund and place a new order.

COMPLAINTS

If you are not happy with your order or our service, please let us know. We aim to respond to every complaint within 14 days and will do our best to find a solution that works for you.

CONTACT

If you have any questions about returns or refunds, please get in touch:

Email: support@brunetix.com

Phone: +31613918130

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